FAQ
1 / BOOKING
Q: How far in advanced do I need to book your service?
A: We recommend booking at least 3 weeks in advance to ensure availability. Any bookings less than 10 days before the event will be charged a rush fee.
Q: How do I book?
A: Bookings are submitted through the 'Book Now' button on the home page of the website. Bookings are not secure until deposit is paid.
2 / SHIPPING & ORDERS
Q: How long does shipping take?
A: All orders are expressed shipped overnight once the item is complete. It usually takes 2-3 days to make the item after purchased.
3 / PICK UP & DELIVERY
Q: Where is the pick up location?
A: The pick up address is in north Houston. The exact location will be sent to the customer after the order is complete.
Q: What are the pick up times?
A: Tuesday & Thursday morning hours: 8am - 10:30am
Tuesday & Thursday evening hours: 5:30pm - 8:30pm
Monday, Wednesday & Friday: 12:00pm - 8:00pm
Saturday - Sunday: We work on larger events on the weekends.
Pick up times vary but we are willing to accommodate.
4 / PRODUCT INFORMATION
Q: How long will the BOBO Balloons last?
A: With proper care the BoBo Balloons can last up to 4 months